Last Updated: December 24, 2025
1. Introduction
This Terms of Use and Privacy Policy (“Policy”) explains how Kenaz Training Ltd (“Kenaz Training,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you:
Visit our website kenaztraining.ca and any related pages or subdomains (the “Website”);
Submit information through our online forms, including Meta (Facebook/Instagram) lead forms and landing pages;
Communicate with us by phone, SMS/text, email, or through automated systems, including our AI voice agent (collectively, the “Services”).
We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA)and applicable Canadian laws, including Canada’s Anti-Spam Legislation (CASL) and the CRTC Unsolicited Telecommunications Rules. By using our Services or submitting your information, you consent to the practices described in this Policy.
2. Personal Information We Collect
We may collect the following types of personal information:
a) Contact and Profile Information: Name, phone number, email address, mailing address, age, and other demographic information you choose to provide.
b) Fitness and Health-Related Information: Goals, preferences, and lifestyle info. (We do not provide medical advice; consult a physician before starting any fitness program.)
c) Payment and Transaction Information: Limited billing information related to purchases.
d) Technical and Usage Information: IP address, device type, cookies, and pixels for analytics.
e) Communications, Audio & Voice Data: Emails, SMS, and phone calls (including calls handled by our AI voice agent), which may be recorded and/or transcribed for responding to inquiries, quality assurance, and compliance.
3. How We Use Personal Information
We use personal information for purposes a reasonable person would consider appropriate in the circumstances, including to:
Provide, manage, and improve our coaching, training, and related services;
Respond to inquiries, schedule consultations, and manage your account;
Communicate with you about programs, offers, promotions, and updates (subject to your consent and applicable laws);
Run analytics, improve our Website and marketing; and
Maintain the security and integrity of our systems and comply with legal obligations.
4. Marketing Communications, SMS & Email (CASL)
When you submit your information and check the consent box on our forms, you provide express consent for Kenaz Training and our agents to contact you by phone, voicemail, SMS, and email, including the use of automated systems (AI voice agents and dialers). You can withdraw consent at any time by clicking “unsubscribe,” replying “STOP” to texts, or telling a caller you wish to opt out.
5. Automated Calls, AI Voice Agent & ADAD Disclosure
We may use automated dialing systems and AI voice technology to contact you regarding assessments, program options, and reminders.
Identification: At the start of each automated call, we will identify our business and the purpose of the call.
Calling Hours: Automated calls will only be made during permitted CRTC hours: 9:00 AM – 9:30 PM (weekdays)and 10:00 AM – 6:00 PM (weekends), based on your local time.
Internal Do-Not-Call List: You can tell the caller at any time, “Stop calling me” or “Remove me from your list.” We will process this request and cease marketing communications to your number within 14 days, and your number will remain on our internal do-not-call list for at least three years and 14 days, in line with CRTC rules.
6. Cookies, Tracking & Interest-Based Advertising
We use tracking technologies to understand usage patterns and deliver relevant ads. You can adjust your browser settings to refuse cookies, though some site features may not function properly as a result.
7. Sharing and Transfers of Personal Information
We share information with service providers (CRM, AI platforms, email/SMS providers, hosting, analytics, payment processors) who are contractually required to protect your data and use it only to provide services to us. Some providers may store data outside of BC or Canada (e.g., in the USA), where it may be subject to local laws. We do not sell your personal information.
8. Your Rights Under PIPA
Under BC’s PIPA, you have the right to request access to your personal information, request corrections if it is inaccurate or incomplete, and withdraw consent to certain uses, subject to legal and contractual restrictions. To exercise these rights, contact us using the information in Section 11.
If we cannot fully comply with a request (for example, because we must retain certain records for legal or business reasons), we will explain why. If you are unable to resolve a privacy concern with us, you may contact the Office of the Information and Privacy Commissioner for British Columbia for further information.
9. Security and Retention
We use reasonable safeguards to protect your information and retain it only as long as necessary to fulfill the purposes outlined or as required by law. When information is no longer needed, we securely destroy, delete, or anonymize it.
10. Third-Party Websites and Social Platforms
We are not responsible for the privacy practices of third-party sites linked from our ads or Website. Their policies govern your use of those services.
11. Contact Us
Kenaz Training Ltd
Unit 109, 9295 198 St, Langley, BC, Canada
Email: [email protected]
12. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after any changes are posted means you accept the revised Policy.
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